Frequently asked questions
We’ve pulled together answers to the questions we get most, so you can find what you need without the runaround.
If you still have questions, our team’s just a message away and happy to help make sure your wuv.u experience is a good one.
Where does wuv.u ship?
We currently ship within the United States. Shipping rates and delivery times vary by location and will be shown at checkout.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. If you haven’t received tracking details within 3 business days, reach out to us at info@wuvu.co.
How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times depend on your location: Domestic (U.S.): 3-7 business days. Expedited shipping options are available at checkout.
What is your return and exchange policy?
We accept returns of unused, unopened products within 14 days of delivery. Opened cosmetics can’t be returned for safety reasons. Exchanges are only offered if an item arrives damaged or incorrect. in that case, email info@wuvu.co within 7 days for a replacement or refund. Customers are responsible for return shipping costs, and original shipping fees are non-refundable. Check out our returns and exchange page for more details.
How does return process work?
Email us at info@wuvu.cowith your order number and reason for return. If your item is eligible, we’ll send instructions for shipping it back. Once we receive and inspect your return, we’ll issue a refund to your original payment method.
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